The customer is always right

Who invented the phrase the customer is always right?

Business intelligence is not only in knowing how to sell a product or hire good workers, it is also necessary to surround oneself with good customers. The old motto of “the customer is always right” is undergoing a turning point in view of the new horizontal labor relations.

Companies that work for other companies tend to have very demanding customers. But those who deal directly with the consumer have no less problems. The exposure suffered by those who have to deal with bad customers, not only wears down their personal lives but also the efficiency of the company they work for.

The unethical customer. Weird maneuvers or lack of transparency is the order of the day in most areas. It is always a mistake to work with people who do not abide by the rules and laws, as they can end up seriously damaging our business. While in some circumstances it is possible to be flexible, with this type of customer it is better to get rid of them as soon as possible.

The customer is always right in english

In order to be able to deal with a customer in an exceptional situation and not provoke non-payments, consumer complaints or bad references, you must be able to recognize which profile he corresponds to. We would like to highlight two in particular:

The toxic or abusive customer is one of the worst for the self-employed because they end up dominating your work activity and, if you are careless, even your personal life. It is the one who puts problems in the payments, has a dominant profile, comes to you with false urgencies and does not respect your schedule. The best thing to do is to have patience and a lot of left hand.

This is the client who does not have a definite idea of what he wants or needs, which can cause you more than one headache when it comes to delivering a project or providing a service. In these cases, the client is almost always dissatisfied.

Whoever invented the customer is always right

Having a good relationship with customers is one of the most important tasks of your company.  That is why your experience as a customer service specialist will set the tone throughout their purchases and interactions.

Undoubtedly, stating that the customer is always right should be further explored: what are their exceptions and how far a company can go to satisfy its consumers. Remember that measures are required so that the company’s values and image do not break down at the slightest provocation.

In this article we share with you everything about this controversial phrase: from its beginnings to the most prudent measures you can implement to avoid complications with your work team or with your other customers.

“The customer is always right” means that any objection, opinion, complaint, claim or suggestion made by a user should never be discussed or questioned. On the contrary, you should offer them everything they ask for. And while always being right always reinforces the customer’s trust and maintains the relationship with him, what happens when the customer’s requests are not consistent?

The customer is always right quizlet

At the time, I was a sales agent for several watch brands and my job was to visit jewelry stores to sell my products. Often, the person who was in charge of these purchases was the same person who was attending to the customers. This meant that when a customer came in, we would interrupt whatever we were doing to make it easier to serve that customer. At that point, I would retire to the back of the jewelry store and, as if I were a spectator in a play, I would witness a new sales process.

On that occasion, it had only taken a few minutes to know that something was not right with that customer. Apparently there was nothing about her that made her stand out from the rest of the customers in that luxury jewelry store, but she didn’t seem to know what she wanted.

Sadly, a jewelry store is a business that, from time to time, someone enters with the intention of stealing. However, thieves do not usually behave so erratically. On the contrary, they make the jeweler believe that they are interested in one or more high-priced pieces, and they usually tell a more or less convincing story.

Eduardo José Cazorla